@DataEncoder reply within 12 hours.
If you don't want to replace his license, you can refund him. He cannot be punished for testing the file to make sure it actually works and doesn't get detected.
You can't provide an arbitrary way to check and not allow your customers to check for themselves.
First, we ask everyone in 4 steps to read the TOS well and then buy if they agree. These rules are for maintaining the performance of the software and nothing more.
If someone does not follow this TOS, people like this person will complain about bypassing antiviruses.
In all Crypters, to check the file in Runtime, you must go to websites that do not distribute the sample of files. This is very clear. So all customers can check its performance of encryption in these websites and we do not prevent it.
We have produced a few videos to show guys how it works. this is not mean you can do it. and We have made it clear that you should not do this.
The scanner of the software shows the Scantime. Any user who wants to test Runtime detections can test it on an online Virus Scanner Without Result Distribution. This is a vital rule for staying FUD and is a key part of any Crypter
He has cost us more than $ 45. We had to rewrite the whole STUB and respond to a lot of customers after that due to the lack of FUD software.