Just got back from a vacation so please bear with my late response.
To sum up the timeline of events.
25 Nov : I requested a refund to my btc address ( 33ps )
28 Nov : Teken requested my btc address to send the refund which i provided ( 1BV ) since i could no longer access my btc account under 33ps
6 Dec : After numerous prompts Teken finally sent the refund. However he got the wrong address.
I believe what's done is done and I'm cool with teken as long as he make things right with me.
May i know why you can not access that wallet as you had access to that wallet since 2016?