Logitech SE help.

[J5ck]

This is my first time ever SE'ing and I think I'm on the last step? 

Here is what they have said : 

Dear Josh,
My name is Brandon, I understand that you would like assistance with your G910 Orion Spectrum RGB Mechanical Gaming Keyboard.
Thanks for reaching out to us about this issue, I apologize for the inconvenience but rest assured I will be helping you until this issue is resolved.
Can I ask what troubleshooting have you done before reaching out?
Kindly do all of these troubleshooting steps if you already did some of them please skip it:
1. Unplug and replug the device
2. Try different usb port
3. Uninstall - reinstall the software
4. Try to a different computer
5. Update the firmware
6. Uninstall and re-install the software.
7. Powe cycle (Turn On and Off the Computer)
8. Check the power status
9. Try using air compressor to clean the device
10. Try checking the power if needed change the Batteries.

If the issue persist Kindly contact you dealership for the replacement request they will be the one who will be assisting you about it. But if the device was purchase on the Official website please proceed below and send the receipt from Logitech please make sure of this or else we can't proceed even the information is provided.

1. Shipping address (must be reachable by UPS)
2. Best number to contact you
3. Serial number associated to the device(not on the box). If there is no serial number try to look for the PID number of the device
To update our records please provide the following for future reference.

I said to them that my brother purchased me a Logitech G910 Keyboard for christmas and that if has became unresponsive and when I press a key it doesn't work. 

Should I send them a fake proof of purchase on Amazon and a fake live chat saying that I should contact them for a refund?

 

Sorry if this is thread stupid this is my first time!

[nigga21]

This is my first time ever SE'ing and I think I'm on the last step? 

Here is what they have said : 

Dear Josh,
My name is Brandon, I understand that you would like assistance with your G910 Orion Spectrum RGB Mechanical Gaming Keyboard.
Thanks for reaching out to us about this issue, I apologize for the inconvenience but rest assured I will be helping you until this issue is resolved.
Can I ask what troubleshooting have you done before reaching out?
Kindly do all of these troubleshooting steps if you already did some of them please skip it:
1. Unplug and replug the device
2. Try different usb port
3. Uninstall - reinstall the software
4. Try to a different computer
5. Update the firmware
6. Uninstall and re-install the software.
7. Powe cycle (Turn On and Off the Computer)
8. Check the power status
9. Try using air compressor to clean the device
10. Try checking the power if needed change the Batteries.

If the issue persist Kindly contact you dealership for the replacement request they will be the one who will be assisting you about it. But if the device was purchase on the Official website please proceed below and send the receipt from Logitech please make sure of this or else we can't proceed even the information is provided.

1. Shipping address (must be reachable by UPS)
2. Best number to contact you
3. Serial number associated to the device(not on the box). If there is no serial number try to look for the PID number of the device
To update our records please provide the following for future reference.

I said to them that my brother purchased me a Logitech G910 Keyboard for christmas and that if has became unresponsive and when I press a key it doesn't work. 

Should I send them a fake proof of purchase on Amazon and a fake live chat saying that I should contact them for a refund?

 

Sorry if this is thread stupid this is my first time!

not amazon some newegg or bestbuy s

[J5ck]

not amazon some newegg or bestbuy s

I am from the UK. Does that matter tho?

[centurix]

I am from the UK. Does that matter tho?

It doesn't matter, don't use Amazon PoP since they might check. Try to get fake PoP from local store or start new SE. Best of luck

[dantesba00]

Ty bro

[Siberia]

Just say that they told you to contact them.

I’m also doing the same process, say Argos or something along those lines for the store.

After that response they now want pictures of the device from me.

[J5ck]

Just say that they told you to contact them.
I’m also doing the same process, say Argos or something along those lines for the store.
After that response they now want pictures of the device from me.

Yea man I don’t think that’d be hard bro, just hop on twitter and type in the device your trying to se and there’s bound to be kids that have posted pictures of it cus they got it for Christmas. Then just photoshop the image.

[Beastfy]

Why you guys keep saying that received as a gift   

Its easy to get a receipt tht you received before, edit it, print, and take a photo, EASY. But no, say that was a gift when everyone does the same thing.

[Dysfunctional]

Why you guys keep saying that received as a gift   
Its easy to get a receipt tht you received before, edit it, print, and take a photo, EASY. But no, say that was a gift when everyone does the same thing.

buy they check Amazon invoices

[diazepam]

Fake receipt from a local retailer and your address. Then you are done