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I was on a chat with a target employee and they were processing my refund for 300$ and then during the time they were processing it they said they had to pass it off to a dedicated team to investigate it. This was a convo with the following target employee after I hung up on the previous person. I used DNA. Any advice?
Lily: Thank you for sharing the details.
Lily: I have checked the details and we have assigned your case to our dedicated team. They will help you with the resolution in your email within 1-5 days.
