If I offer you a refund to cover your loss that’s XXX amount and you choose a lower hotel because you don’t want to pay more with the extra what’s my fault exactly?I dont understand how that equals to ''I will only do 1 refund no matter what the value is and if it's less you will have to accept that will be the only refund I will do'' In any case it would have been logical that whether it's 1 or 5 refunds, the amount that has to be covered is what he lost, not 1 refund of whatever value and that's it.
I never agreed to compensate him with more than 1 refund, and everyone was aware of that, because for me it’s a problem doing more than one.