This is my first time ever SE'ing and I think I'm on the last step?
Here is what they have said :
Dear Josh, My name is Brandon, I understand that you would like assistance with your G910 Orion Spectrum RGB Mechanical Gaming Keyboard. Thanks for reaching out to us about this issue, I apologize for the inconvenience but rest assured I will be helping you until this issue is resolved. Can I ask what troubleshooting have you done before reaching out? Kindly do all of these troubleshooting steps if you already did some of them please skip it: 1. Unplug and replug the device 2. Try different usb port 3. Uninstall - reinstall the software 4. Try to a different computer 5. Update the firmware 6. Uninstall and re-install the software. 7. Powe cycle (Turn On and Off the Computer) 8. Check the power status 9. Try using air compressor to clean the device 10. Try checking the power if needed change the Batteries. If the issue persist Kindly contact you dealership for the replacement request they will be the one who will be assisting you about it. But if the device was purchase on the Official website please proceed below and send the receipt from Logitech please make sure of this or else we can't proceed even the information is provided. 1. Shipping address (must be reachable by UPS) 2. Best number to contact you 3. Serial number associated to the device(not on the box). If there is no serial number try to look for the PID number of the device To update our records please provide the following for future reference.
I said to them that my brother purchased me a Logitech G910 Keyboard for christmas and that if has became unresponsive and when I press a key it doesn't work.
Should I send them a fake proof of purchase on Amazon and a fake live chat saying that I should contact them for a refund?
Sorry if this is thread stupid this is my first time!