He contacted you specifically about that game, he tried it out and it didnt work, you tried it out and you had the same error.
Refund him within 12 hours.
But We're Seller s We Refund Only In First 5-Min after Bought
We Can't Help Those Who Got Problem after 5/30 Min of Payment, but this guy asking For Refund after a week, he also got REFUND from the other seller and told him FF14 Isn't working, he buys the account and get REFUND, looks liek he's doing this all the time, Contacting Sellers for account then Pays Him and then Want Refund after a day, he's Playing games