This is just a random company which not much people I know have done, good if you're just getting into SEing. I'm going to make this pretty detailed so you know what you're doing.
For this company you're going to need a serial number and a corrupted photo.
There is a higher chance if you actually call them. Here is the contact info: https://www.anker.com/contact
I email because I'm lazy and I'm doing multiple SE. Email: [email protected]
Time to get into the guide.