They asked if the items had turned up in the meantime or if I'd been mistaken and had actually received them (seems like a trap?)
Do I ride it out? Or say they arrived/I was mistaken
Did a partial refund for a store, got them to resend the items which were missing, but now today I get an email that they checked the warehouse CCTV and did indeed package the items. They want to launch a "fill scale investigation" incl. Courier investigation.
They asked if the items had turned up in the meantime or if I'd been mistaken and had actually received them (seems like a trap?)
Do I ride it out? Or say they arrived/I was mistaken
Just ask to see the CCTV footage before telling them anything.
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