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hopefully you can move forward with this
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so I upload more of these chats daily! 
Kim (9-6-2019 13:15:59): Hi George, My name is Kim. How can I help you?
Me (9-6-2019 13:16:31): Hi Kim well sadly my beautiful versa isnt working
Kim (9-6-2019 13:17:07): Let us work together to make your Versa work again.
Kim (9-6-2019 13:17:18): Before we start, may I ask for the email address linked to your Fitbit account?
Me (9-6-2019 13:17:39): I would love to hear that, let's assume that it will be resolved
Me (9-6-2019 13:17:56): my email adres is:
Kim (9-6-2019 13:18:51): Thanks for confirming, George. Allow me a few minutes while I pull up your account in our system.
Me (9-6-2019 13:19:24): Nice to hear it is still early with me haha ??just woke up
Kim (9-6-2019 13:20:22): Thank you for patiently waiting.
Kim (9-6-2019 13:20:54): Thank you for patiently waiting. Upon review, I can see that your Versa's last successful sync was on May 22 with 27% battery life.
Me (9-6-2019 13:21:03): Correctly
Me (9-6-2019 13:21:20): Because I am very busy with private matters I decided to take action today
Kim (9-6-2019 13:21:34): To isolate the issue, I would like to ask some questions to you.
Me (9-6-2019 13:21:41): and to make this watch working again so that I can exercise again
Kim (9-6-2019 13:23:00): To further investigate, may I know if the device vibrate when initially plugged in to its charger?
Me (9-6-2019 13:23:44): Let me take the charger from my room
Me (9-6-2019 13:24:40): Allright kim i just took my charger and pulled the fitbit versa inside the charger,
Me (9-6-2019 13:25:05): it didnt respond when it was getting pulled in
Kim (9-6-2019 13:25:34): Do you see the battery charging icon when charging?
Me (9-6-2019 13:25:37): at first a light always burned but unfortunately it no longer burns (green)
Me (9-6-2019 13:26:06): When it is in the charger, there is no vibration with no life on the screen.
Kim (9-6-2019 13:26:49): I appreciate those information, George.
Kim (9-6-2019 13:27:07): May I know if you have done any troubleshooting steps beforehand?
Me (9-6-2019 13:28:25): I had done a little research on the internet about the reason for this problem and how I could solve it, I used this link and some forum topics but unfortunately no success. https://help.fitbit....lp_article/1186
Kim (9-6-2019 13:28:46): I appreciate your effort to troubleshoot this issue prior to contacting Fitbit. However, I have some recommendations to add.
Kim (9-6-2019 13:29:14): Do you have your watch and charger with you?
Me (9-6-2019 13:29:46): Yes i have them with me
Kim (9-6-2019 13:30:12): Perfect.
Kim (9-6-2019 13:31:07): To start with, clean your charging contacts using a rubbing alcohol and a toothbrush. Once it gets dry, try to charge it making sure that the connections are secure.
Me (9-6-2019 13:31:29): Thanks for those information i will pickup my cleaning tools Kim
Me (9-6-2019 13:31:37): i will be back in 5-10 min have to find it quick
Kim (9-6-2019 13:33:09): Okay George but I will check you from time to time to make sure you haven't disconnected.
Kim (9-6-2019 13:35:21): George are you still there? This chat will close after 1 minute
Me (9-6-2019 13:36:17): hi
Kim (9-6-2019 13:36:41): How's it going?
Me (9-6-2019 13:36:47): Thanks for waiting i just cleaned the charging contacts with my toothburhs and alcohol
Me (9-6-2019 13:37:03): trying to pull in the charger
Kim (9-6-2019 13:37:12): Okay George.
Me (9-6-2019 13:37:28): but it doesnt give any sounds of life sadly
Kim (9-6-2019 13:37:55): Thank you for that information, George.
Kim (9-6-2019 13:38:16): I am so grateful for the time you took working with me and your patience. Since all the possible troubleshooting steps has been maximized, I would like to proceed in checking your Versa's warranty status
Kim (9-6-2019 13:38:26): To do so, can you confirm where you purchase your Versa along with your current country of residence?
Me (9-6-2019 13:38:43): I received it from my best friend which support me always with fitness,
Me (9-6-2019 13:38:54): and the current country is netherland
Kim (9-6-2019 13:40:27): Thank you for letting me know those details. Allow me a minute to review your watch's warranty.
Me (9-6-2019 13:40:51): No problem
Kim (9-6-2019 13:42:12): I appreciate your patience for waiting, George.
Kim (9-6-2019 13:42:32): I’m delighted to inform you that your Versa is still covered by Fitbit’s warranty and to help you get back on track, I’ll be sending an email containing your replacement link on the email address associated to your Fitbit account.
Kim (9-6-2019 13:42:40): You'll receive the email shortly after our chat conversation.
Me (9-6-2019 13:43:04): Thanks for those happy information Kim
Me (9-6-2019 13:43:10): As i said again thank you very much!
