I think I did idk, answer please.
"Hello XXXXXXXXXX,
Thank you for your response.
Thank you for contacting ASUS Product Support, my name is xxxxxxxxx and I'm sorry to hear that you're having issues, but I will assist in the best way possible.
After reviewing your case in detail, the unit is within warranty.
If you wish to send your unit in for repairs/replacement, you can choose to provide me with the information below so that I can create a return assessment number for you.
Full Name:
Contact Number:
Physical Address (complete with City, State and Zip):
Email Address:
Serial Number:
Place of Purchase (Store):
Issue:
Damage:"