Steelseries SN Decline

[Wintery]

"We are so sorry to inform you that your RMA request has been declined. We are unable to verify the serial number on your device."

 

Should I start over, or continue with the ticket and provide another SN?

and if I start over should I use a different support account or the same one?

[PokeTrash]

Retry it, don't do it on the same account though.

[Wintery]

Retry it, don't do it on the same account though.

 

As for the Amazon receipt that I attached to this one, should I make a new one? With different names on the receipt?

[PokeTrash]

Yes

[moathabu]

hey sup

[diazepam]

As for the Amazon receipt that I attached to this one, should I make a new one? With different names on the receipt?

Please don't use an Amazon receipt for companies like Steelseries. It's known for years that they check the amazon order id's. I used a private receipt but I heard that a BestBuy receipt should also go through. 

[Wintery]

Please don't use an Amazon receipt for companies like Steelseries. It's known for years that they check the amazon order id's. I used a private receipt but I heard that a BestBuy receipt should also go through. 

 

Ah okay, thank you soo much for your input, so should I use a local retailer receipt? Or a local company?

[diazepam]

The best thing you can do is to use a local retailer which sells the product you want to SE

Edited by diazepam, 16 November 2018 - 09:53 AM.

[DeLorean]

Use private S/N, public S/N got blacklisted.