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Logitech wants Item Back


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Logitech wants Item Back

#11

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#11

I think it's a bug from them. I live in Germany too and se'd them around 3-4 times with my real life address (of course with some months distance). They never wanted to ship the defect item back. So you are safe and you'll get your keyboard don't worry. If you have any other questions just tell me. I'm experienced with Logitech in Germany.


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#12

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#12

i am also from germany  :)


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#13

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#13

I think it's a bug from them. I live in Germany too and se'd them around 3-4 times with my real life address (of course with some months distance). They never wanted to ship the defect item back. So you are safe and you'll get your keyboard don't worry. If you have any other questions just tell me. I'm experienced with Logitech in Germany.


Thank you so much for this information. +rep

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#14

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#14

Okay thanks for your help.

After some days i got a new mail that they confirmed my replacement (RMA).

Here a picture: https://imgur.com/a/cAJSzI0

 

It says: 

Good news! Your request for a replacement delivery has been approved.
 

Once your product is ready to ship, you will receive an email with the package tracking number. When the product is ready to ship, your support request is considered closed and the support case is closed. Please note that it may still take a few days until your product arrives at the delivery address.

 

Now my question, is it a success? Like in my first post they said, i should ship the device back?
Do I have to send back my "old" device after the replacement?

 

 

you're safe, if they wanted your product back it would look like that:

Dear Nigga,

We are happy to inform you that your warranty request has been approved and the return shipping label is now ready to use.

Please check your inbox and other folders for an email from UPS.  Thank you.


Edited by ToxicFi7h, 07 November 2018 - 11:37 PM.

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#15

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#15

Thank you so much for this information. +rep

Good job.


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#16

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#16

Its all good now guys, i'm actually typing with my new keyboard :D


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#17

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#17

Its all good now guys, i'm actually typing with my new keyboard :D

 

what did you say to not send the keyboard ? the blood ?


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#18

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#18

@cuggu99 what did you do to not send it back?


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#19

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#19

I didn't said anything, they confirmed my case and after some days i got the confirmation for a new keyboard.


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