Paid credits and site refunded them instead?

[kingjames]

paid for credits many hrs ago

 

then for some reason site claimed

 

Refund on your recent order

Shoppy has authorized a refund of 0.01770635 BTC for your recent order. Your payment was insufficient to pay the invoice.

 

but i sent the exact amount shoppy asked for

 

 

can someone look into this???

[kingjames]

staff cant answer the question or?