Steam deck SE dead?

[Extia]

Hello, after doing the usual steam deck S/N SE they finally got to the return portion and usually they provide a label for you, however this time they are saying I am responsible for the shipping costs and label. They also specified word for word "In the event of a problem with your shipment, you will need to work with the carrier directly." Is steam deck S/N SE dead?

[sm99]

had same thing happen with me and i didnt proceed.

i think it might be dead

[Extia]

had same thing happen with me and i didnt proceed.
i think it might be dead

Thanks for sharing, I didn’t proceed with it either. Very unfortunate.

[DesiMorningsta]

Same thing they did to me told me to contact carrier

[tel39]

hmm i am trying it in eu now, will let you know what they say

[tel39]

so i did some searching on the steam support forum, it seems like they give out return labels in the EU (germany at least). Are you from the US?