Yes you are totally right, as without this dispute, I would never have engaged in a conversation with someone retarded as you are.
Now, to address your query: what makes you to believe that we should proceed with a refund for you? We have already arranged a drop and due to UPS issues, that is common/normal nowadays it's currently stuck.
Since we provide boxing services for more then 12 countries and obviously we can't be present in each one to manage the drops and we pay our droppers, we resolve such situations through redrops.
Given your unwillingness to opt for a redrop, we will now need to await Lucas's decision.
You told him on august 3 to contact you in 2 days for a redrop.
He did, you ignored him.
He contacted you again, 2 days later. You ignored him again.
On august 9 you decided to respond (that was 10 days ago) with a picture of you, asking another person to re-drop it.
By august 13 he contacted you again, saying nothing happened. You ignored him for 24 hours and then he decided to tell you he will open a dispute to which you replied in 5 minutes insulting him.
If you think, in any way, that your actions or response is fair, please read it again.
The customer has no reason to insist more than 1 time when the service is not being provided successfully. A paid service, not free.
Today it will be 14 days (2 weeks) since he contacted you after those 2 days you told him about. This is unacceptable. If you want to enforce your policy of redrops in case it gets stuck, it has to be done promptly and not as if you were doing a favor to the customer. It's the service he paid for.
As we have already processed the label drop, we have the option to redrop it in case it's stuck in transit, which is a common occurrence with UPS nowadays.
So, if the customer prefers, we can arrange a redrop.
However, it's disheartening to encounter a customer who shifts from being friendly throughout our interactions to suddenly come with an attitude of "hello??? I am opening a dispute." You can fuck off with this attitude
We are awaiting the customer's decision regarding whether they want a redrop or not. @Lucas
It's ridiculous how you reply, acting all proper and polite here, when in reality, your responses to his messages were either ghosting him or calling him a fucking retard when he never insulted you in the entire conversation.
If you think this is ''a customer who shifts'' then you are completely mistaken. The one who shifted very clearly was you. At no point did he insult you or do anything other than being patient and giving you time to resolve it. Several days.
He should be refunded if you were unable to process the re-drop by now.