Scam report against | /user/4092084-zz00mm | $140

[Lucas]

I wish he told me he would do that, that customer PayPal dispute me and the case is under review now, so he out me in situation to retrieve my money,

This also doesn't guarantee that his new codes will last or the other codes sold.

If the other codes sold happen to have issues that will be resolved when it happens, a replacement is more than acceptable as a resolution, whether it's to PP or anything else, so if there's a dispute and the dispute is regarding the code he purchased, it would be resolved as a replacement was given. 

You should have told him a dispute was made and it would have been much smoother to resolve it. As I said, a replacement code is more than a fair resolution. 

[Lucas]

@Danz @zz00mm was that the only customer, and only code that had caused problems? In the first picture I see 2 order ID's and 4 codes. Are those purchased from the same person? 

[zz00mm]

@Danz @zz00mm was that the only customer, and only code that had caused problems? In the first picture I see 2 order ID's and 4 codes. Are those purchased from the same person? 

 

According to what he provided, it was bought by the same person. As you can see from the beginning, he did not want to talk directly with me to solve the problem easily and quickly. Just because I was slow to respond within 24 hours, he reported that I scammed him. He just posted them on here and waited for your participation while the person he most needed to talk to was me. He mostly ignored my attempts to help.

 

The last time I contacted him was on September 6th, and he did not want to reply to me. Instead, he still posted them here and waiting for your participation.

 

https://imgur.com/ry1NYmz

 

And this problem is caused by a few codes, but he accuses me of scamming him for $140 (all those codes)?

 

He needs to be more professional in communicating and solving problems.

[Danz]

According to what he provided, it was bought by the same person. As you can see from the beginning, he did not want to talk directly with me to solve the problem easily and quickly. Just because I was slow to respond within 24 hours, he reported that I scammed him. He just posted them on here and waited for your participation while the person he most needed to talk to was me. He mostly ignored my attempts to help.

The last time I contacted him was on September 6th, and he did not want to reply to me. Instead, he still posted them here and waiting for your participation.

https://imgur.com/ry1NYmz

And this problem is caused by a few codes, but he accuses me of scamming him for $140 (all those codes)?

He needs to be more professional in communicating and solving problems.

I messaged you first and not responded for while,

My proposal is to give you unsold codes back, I just don't want the headache, I think that pretty fair,

You show the message where you said thank you at end, I don't know what to respond to that, you also added message after that message to scam report hence I replied here with the photos,

Being professional is you deciding the solution and applying codes without asking anyone about the status, I asked refund for those codes and get your other codes back at start, even Lucas told you refund but you went ahead without consulting anyone.

As per Lucas meditation, will keep this open untill all codes are sold and the period of the subscription is over to be safe (or maybe close it and communicate directly with if any issues, will need fast response).

[Lucas]

I messaged you first and not responded for while,

My proposal is to give you unsold codes back, I just don't want the headache, I think that pretty fair,

You show the message where you said thank you at end, I don't know what to respond to that, you also added message after that message to scam report hence I replied here with the photos,

Being professional is you deciding the solution and applying codes without asking anyone about the status, I asked refund for those codes and get your other codes back at start, even Lucas told you refund but you went ahead without consulting anyone.

As per Lucas meditation, will keep this open untill all codes are sold and the period of the subscription is over to be safe (or maybe close it and communicate directly with if any issues, will need fast response).

 

This will be closed when the situation that caused the report is resolved, if you have any problems with his codes in the future we can reopen this within 5 minutes. We are not going to have a scam report open for 1 year just to be ''safe''. You are a reseller and you understand how reselling works, you are responsible with and for your customers and he is responsible with and for you. Imagine all your customers said "well, even if he replaces the code, I want to keep the PP dispute until september 2022 just to be safe" this makes 0 sense whatsoever. He was responsive from the start of the dispute and it will be considered as resolved when the problem that initiated the dispute gets sorted. If you have other problems in the future, it will be considered a new scam report. We are not going to leave this open indefinitely just in case you have problems in months.

If you want to keep this open for a week, that's fine. However, it makes no sense, and we will reopen this report if the issues are unresolved. This will motivate him to resolve the issues that happen in the future with you instead of letting them escalate to a new report. 

[Danz]

This will be closed when the situation that caused the report is resolved, if you have any problems with his codes in the future we can reopen this within 5 minutes. We are not going to have a scam report open for 1 year just to be ''safe''. You are a reseller and you understand how reselling works, you are responsible with and for your customers and he is responsible with and for you. Imagine all your customers said "well, even if he replaces the code, I want to keep the PP dispute until september 2022 just to be safe" this makes 0 sense whatsoever. He was responsive from the start of the dispute and it will be considered as resolved when the problem that initiated the dispute gets sorted. If you have other problems in the future, it will be considered a new scam report. We are not going to leave this open indefinitely just in case you have problems in months.

If you want to keep this open for a week, that's fine. However, it makes no sense, and we will reopen this report if the issues are unresolved. This will motivate him to resolve the issues that happen in the future with you instead of letting them escalate to a new report. 

Let's keep it open for a week please,

 

@Lucas , he should have given me the replacment codes and I offer it to my buyer in order to cancel the dispute or to pay me back for new codes if he wants them, 

 

Above said, I really don't want the rest of his codes, if issue happen with one, it could be more laters, I have many unsold from him and moved them to buttom of the list when the issue happened.

[Lucas]

Let's keep it open for a week please,

 

@Lucas , he should have given me the replacment codes and I offer it to my buyer in order to cancel the dispute or to pay me back for new codes if he wants them, 

 

Above said, I really don't want the rest of his codes, if issue happen with one, it could be more laters, I have many unsold from him and moved them to buttom of the list when the issue happened.

That makes 0 sense, if anything you sell them and then if they cause problems you replace them..? Why would you remove all the codes just because 1 of them got revoked. 

You also never said anything about the dispute, so how would he know you had to settle anything with the customer? It looks like your customer contacted you about the issue and you were resolving it. He solved it, even if it seems like he shouldn't have, in an acceptable way, because if he were able to replace the code, he would have been told to do so.

 

 

I will keep this open for a week, and anything that happens, whether with this code or others, you can message me in the future and I will reopen this thread. 

[Danz]

That makes 0 sense, if anything you sell them and then if they cause problems you replace them..? Why would you remove all the codes just because 1 of them got revoked. 

You also never said anything about the dispute, so how would he know you had to settle anything with the customer? It looks like your customer contacted you about the issue and you were resolving it. He solved it, even if it seems like he shouldn't have, in an acceptable way, because if he were able to replace the code, he would have been told to do so.

 

 

I will keep this open for a week, and anything that happens, whether with this code or others, you can message me in the future and I will reopen this thread. 

He is well aware about paypal disputes since 1 September : https://gyazo.com/f5...6ec637ed737f635

 

after the dispute, I reached out to customer to try to solve it, but customer wanted me to give him the solution, when he applied the codes without telling anyone, the dispute went under review and it is till now.

 

I hope you get why am not happy with his resolve!

 

Also per experience, one code of his getting revoked mostly means some of his may cause the issue, hence I dont want them, many other supplier's codes never gave an issue before, I would just switch and save our future time here.

[Lucas]

@zz00mm if you knew about the disputes why did you claim the codes without asking? You had no reason to do it knowing the customer could have received a refund.

A full refund for any unused codes is acceptable considering you are unreliable as a seller to provide rational assistance should it be needed. Thinking things before doing them is necessary in this scenario and you clearly did not do that.

As for the codes he already sold, if there are issues in the future we will know and decide when it happens.

[zz00mm]

@zz00mm if you knew about the disputes why did you claim the codes without asking? You had no reason to do it knowing the customer could have received a refund.

A full refund for any unused codes is acceptable considering you are unreliable as a seller to provide rational assistance should it be needed. Thinking things before doing them is necessary in this scenario and you clearly did not do that.

As for the codes he already sold, if there are issues in the future we will know and decide when it happens.

 

I know it's not right to redeem the code without asking, and I apologize to you for that. I was very upset because his client lied about having purchased a subscription before, which made matters worse, and his unwillingness to cooperate and communicate directly with me via Telegram. Only when you asked me, I answered you, you asked him, he just answered on here, which took a lot of my time.