As mentioned on discord, this is not about whether the plus accounts pay or not. This is about how the tool was initially offered, the fact that the transcript was deleted (never saved and ticket closed) so we have no way to determine you did not falsely advertise and therefore we have to assume the weakest link in the chain is the one telling the truth (much like it would be apples fault, if a mistake was made on their website, and not yours for not “doing research about the product”). In this case, him, as the weakest link, should receive a refund for the reasons aforementioned:
1) we cant know whether you falsely advertised, be it on the listing or on your server, or within the ticket.
2) you are not going to offer any type of guarantee for the payouts and therefore, claiming plus accounts are good for botting after allegedly claiming they do not work (as he says was mentioned on the deleted ticket) would constitute a risk to him. If he bots for a month and gets 10$ in payouts because the accounts are considered free on the website.. what then?
3) as i explained on discord, its your responsibility as the provider and the one who manages the transactions and chats, to save a copy of the transcript for any purpose that would benefit you, or your customer in the future. Its not your customers responsibility to save screenshots of everything you say, in case you deny having said that in the future. It would not be logical for me to demand evidence from somebody who obviously has none due to the fact that his ticket was managed and deleted by you prior to him opening this report.
As I told you on discord as well, its always the responsibility of the seller to save documentation of the chats, in case it’s needed in the future. It costs 10$ a month to pay for a premium ticket tool and it benefits you more than it does your customer.
A full refund should be given to him, as the claims you made cannot be verified. Obviously, access to the tool must be revoked as well.
I understand your point, and i have sent you now updated terms of service.
Refund is made on my end of 300 USD: https://www.blockcha...327f4923ceeca4b to address bc1qlrw2gkz59jaqqgnjfpau59vn4dpqukqdg4jnd3