Scam report against |2759483-ray123456|9,99 EUR

[teutonnraid2]

Username: ray123456
Profile Link: https://www.nulled.t...59483-ray123456
Short Description Of Product/Service: Key Norton
Thread of sales: https://www.nulled.t...e-365-and-more/
Screenshots of conversation: https://imgur.com/a/uftM9di
Amount scammed: 10 eur (8.49 GBP)

Additional Information:I buy norton key 1 YEAR, after 2-3 hours it isn't work.I buy another key (MCAfee in the same shop and it is perfect) I request refund for Norton Key and he don't send me anything.

 

Thanks!

Edited by teutonnraid2, 18 February 2021 - 11:20 AM.

[ray123456]

Hello mate,

As I've mentioned in our private messages, you requested a replacement at first. I have replaced your key even though the original key was working. Afterward, you wanted a refund. I politely told you that a refund is not viable as you wanted a replacement at first and the order was finished. You messed up the deal and made it very confusing. Not only are you tarnishing my name, but you have also left negative feedback on my software key store which is not very big. This will affect my sales with the store. The selfishness from you will cost me so much over confusion and a mess up on your part. Not to mention, I am down two keys instead of one with your order. These software keys do NOT grow on trees. You have been given a new Norton key. If you made your mind up at first this would have been resolved. End of discussion. 

Edited by ray123456, 18 February 2021 - 02:29 PM.

[teutonnraid2]

Hello mate,

As I've mentioned in our private messages, you requested a replacement at first. I have replaced your key even though the original key was working. Afterward, you wanted a refund. I politely told you that a refund is not viable as you wanted a replacement at first and the order was finished. You messed up the deal and made it very confusing. Not only are you tarnishing my name, but you have also left negative feedback on my software key store which is not very big. This will affect my sales with the store. The selfishness from you will cost me so much over confusion and a mess up on your part. Not to mention, I am down two keys instead of one with your order. These software keys do NOT grow on trees. You have been given a new Norton key. If you made your mind up at first this would have been resolved. End of discussion. 

Hello Friend,

tell me where i say i want a replacement.
If you find me the conversation, I'll shut up.
I never and I mean, never requested a replacement, I have only ever asked for a refund.
Your sales will drop because you are unable to manage your shop and treat customers as such.

[teutonnraid2]

plaese help me

Edited by teutonnraid2, 18 February 2021 - 03:39 PM.

[Lucas]

Hello mate,

As I've mentioned in our private messages, you requested a replacement at first. I have replaced your key even though the original key was working. Afterward, you wanted a refund. I politely told you that a refund is not viable as you wanted a replacement at first and the order was finished. You messed up the deal and made it very confusing. Not only are you tarnishing my name, but you have also left negative feedback on my software key store which is not very big. This will affect my sales with the store. The selfishness from you will cost me so much over confusion and a mess up on your part. Not to mention, I am down two keys instead of one with your order. These software keys do NOT grow on trees. You have been given a new Norton key. If you made your mind up at first this would have been resolved. End of discussion. 

You have 12 hours to refund his payment. He clearly requested a refund and not a replacement because he bought from you again. 

[ray123456]

You have 12 hours to refund his payment. He clearly requested a refund and not a replacement because he bought from you again. 

He requested a refund on Telegram, I clear my chats everyday. I am already down 16 quid over this bullshit, you're having a laugh he provided a misleading screenshot. Be mindful of, he already claimed the replacement key. 

Edited by ray123456, 19 February 2021 - 11:27 PM.

[Lucas]

He requested a refund on Telegram, I clear my chats everyday. I am already down 16 quid over this bullshit, you're having a laugh? 

He literally asked for a refund, on the message he sent to you on discord before you replaced it. 
He explained he bought from you again so he wanted a refund instead to which you replied with the replacement (he never asked for a replacement) 

He is not responsible for your carelessness or the fact that you didn't bother reading his previous messages before you decided to replace it. 

[Lucas]

He requested a refund on Telegram, I clear my chats everyday. I am already down 16 quid over this bullshit, you're having a laugh he provided a misleading screenshot. Be mindful of, he already claimed the replacement key. 

https://gyazo.com/8b...1cbb5dcf3970a78

 

1) he asked for a refund

2) you said ok, give me your key

3) he sent it

4) you replied with a replacement (he never asked for it) 

 

now you come and cry about this costing you ''too much money'' like it matters when you could have avoided causing this if you were paying attention to your customer in the first place. 

[ray123456]

https://gyazo.com/8b...1cbb5dcf3970a78

 

1) he asked for a refund

2) you said ok, give me your key

3) he sent it

4) you replied with a replacement (he never asked for it) 

 

now you come and cry about this costing you ''too much money'' like it matters when you could have avoided causing this if you were paying attention to your customer in the first place. 

1) The lie in the story is, he actually messaged me between Discord & Telegram. I really fucked up on the fact that I cleared my chats.
2) I checked the original key and it was valid, I could not be bothered to create a dispute between the both of us and nonetheless provided a replacement. I am asking you to view this from my point of view please.
3) He originally asked for a refund. The problem I admit too is I should've taken into consideration of not asking him again on what he really wanted. I would've happily refunded but the fact he claimed the replacement and the two negative feedbacks will now have a huge affect on KeyBay.

 

I am not crying about the money, I could not careless. I stay customer obsessive. This was clearly a fault on both parts. You should see this from my POV. A buyer who not ONLY could not decide between a refund or replacement. Furthermore, leaving two negative feedbacks when we could've resolved it further if he did NOT claim the replacement key. I really do not want to leave this forum, because this is so unfair.

Edited by ray123456, 19 February 2021 - 11:51 PM.

[Lucas]

1) The lie in the story is, he actually messaged me between Discord & Telegram. I really fucked up on the fact that I cleared my chats.
2) I checked the original key and it was valid, I could not be bothered to create a dispute between the both of us and nonetheless provided a replacement. I am asking you to view this from my point of view please.
3) He originally asked for a refund. The problem I admit too is I should've took into consideration of not asking him again what he really wanted. I would've happily refunded but the fact he claimed the replacement and the two negative feedbacks will now have a huge affect on KeyBay.

 

I am not crying about the money, I could not careless. I stay customer obsessive. This was clearly a fault on both parts. You should see this from my POV. A buyer who not ONLY could not decide between a refund or replacement. Furthermore, leaving two negative feedbacks when we could've resolved it further if he did NOT claim the replacement key. I really do not want to leave this forum, because this is so unfair.

No, you are not asking me to see it from your point of view too, you are asking me to ignore evidence, which is the only thing I care about, and to tell him to fuck off, based on what you are saying and which is the exact opposite from what he's showing evidence of. 

 

He came here with evidence he asked for a refund, he sent pictures showing your chats, where he asked for a refund because he bought a different key, and to which you replied ''ok'' and then provided a replacement ignoring his request.

 

And what gives a bad reputation to your store, is not the fact that you have a dispute which is being judged by me, it's the fact that you react poorly to it and decide to claim he cheated you when in reality, this was caused by your carelessness and this entire dispute would have been avoided if you had paid attention to what he said on discord (or actually spoke on a single platform to avoid mixups).

 

 

And again, he requested a refund, not a replacement, just because you say it, doesn't make it true. There's evidence he requested a refund through discord to which you replied with a replacement and then told him to fuck off because you already replaced it. Nowhere in that chat does it mention a refund. 

 

It's your choice to cause this dispute because regardless of what he asked on telegram (which is impossible to verify now since you deleted the chat) if a customer comes and asks for a refund, and a replacement on a different platform, and you choose to replace, you give the replacement on the platform where he requested said replacement. You don't purposely go to the chat where he demanded a refund, and replace his key like that's what he wanted from the start.