Here's an update for those noob refunders.
Don't be excited if you get a rep on the line and they issue a refund for whatever reason that you pulled.
High fraud alerted items like Apple products, jewelry, etc... the rep you talk to key's in a refund request.
That then goes to the returns department, and when (not if) they notice that it should be reviewed or smells fishy (even if it was a legit dna)
BOOM! they cancel the keyed request, and sends the fucked up situation over to "OPS" team.
You cannot talk to ops team directly (no email, chat (only through the rep on the phone), nor phone calls).
So good luck trying to SE that.
For DNA, they will most likely ask for a PR (even below 1500 total amount).
So keep that in mind, also someone posted something about being sketched for a possible rebill (did not disclose what he did wrong), like bestbuy does.
Gluck out there!