bump

Bump

Good luck with sales

GLWS

With this logic, I could say the same about you. You took over his account, failed the refund, changed the credentials and now are acting like he got the refund, and recovered the account. When you choose to change the credentials and take over the account, you take responsibility for the account and being able to recover it or revert it is your responsibility. If your insider, or you change the credentials and he loses his account, that's on you. 

I am the only one with access to the account i do not have insiders or workers for amazon.sa

I do not change the password, for him to be logged out i also would have to change the password.

He can still change email as he is still logged in.

So you will need to help him with the recovery. 

How am i supposed to help him recover when the account is taken from me i have nothing?

For all i know the refund got issued and he has changed email and pass to log me out and is playing victim.

You took over his account, it's your responsibility to return the account to the customer or help him get it reinstated. You can't just say he recovered it and move on. 

Yes i took over the account and then it was taken over from me. The current email and password it is on was not set by me, i do not have access.

The points i made before are not in order.

When I had access to your account i got the first refund request put through and then it was blocked by OFM.

Then i requested refund again and was waiting for it to be processed by higher ups.

Then you have messaged me angry saying its taking so long and opened scam report.

I check your order and i have been signed out the email has been changed off the one i set and old password does not work.

@Lucas you will have to solve this please.

Hello

1. On store list Amazon.sa says aged account with order history. Your account did not have this.

2. All Amazon orders we change email, this is very common among refunders nowadays.

3. Your account email was changed back when we recently tried to sign in meaning you do still have access to the account and we do not have access to the account anymore as you also changed password.

4. The refund was requested within few days but then blocked by OFM department this is due to your account not being aged with order history (like the store list says to have).

5. After first refund request was blocked we got another refund request pushed through (we have had successful refunds previously even after OFM blocking first refund requests). We were waiting for the response from higher department on this 2nd refund request and then you have changed the email and password now? For all we know you could have got the refund now!

RBF Refunds

GLWS

GLWS

GLWS

GLWS

GLWS

GLWS