staff are considerate, nice and friendly. dont worry about it

Yeah but maybe I need to create a new appeal because I suppose that they follow the titles in order to check it.. I'll wait and see. Thank you very much for your help mate

I have edited the post but I couldn't edit the title. Let's see if they can solve it, thanks for all your help!

you can edit ur post

Yeah, but the title no. That's the problem

Yes you have to follow a specific form, look above the box where you write the thread. If you don't respect it they will never respond to you. https://prnt.sc/rwtzgt