Greetings!
First of all I would like to mention that if the website is working and live, what exactly do you mean 'barely holding up' and doing 14k$ in sales ? I do not think a site barely holding up can bring in that much sales. Obviously this is not as big of a development project as ATShop (over hundreds of thousands of dollars spent on creating such platforms). The entire platform which we delivered works perfectly fine, other than payment gateways which I mentioned why below.
We have over-delivered for what you paid us and provided as much support as possible in each step. Please read below for specific pointers. We will not be issuing any kind of refund, I asked multiple times to let us know what is missing for you, which you failed to mention. I am still available to complete any point you consider incomplete/not done.
https://i.ibb.co/sPJTsdf/2.jpg
Talking about the customer experience: there are time-zone differences which make up for the time delays, however we always have resolved each issue you brought up despite who's fault it was. (entire chat history available)
https://i.ibb.co/qjC6DHb/3.jpg
And the whole design was done from Scratch, along with the Logo. 3-4 Concepts were presented to you, out of which, one concept was to be selected, for which you mentioned you wanted to retain your cat identity, we vectorized that logo for your brand in the best possible quality and presented it to you. Along with that, we never said no to any revisions asked on the Web Design, be it the Colors (Which you didn't like - we redesign it and you liked it better) or the Layout etc. Moving forward, we even made sure the Website was fully responsive in all the devices, like mobile and desktop etc. We did an extra gif which was not included in the quote. Overall from design perspective the Website was designed from scratch, perfectly tailored to your needs.
https://i.ibb.co/KXxLhj5/image.png
Coming to the payments processing: Your cashapp and coinbase accounts got banned multiple times and each time I tried to fix it by helping you change domains. It is not our fault you get DDoS or people ban your domains/accounts.
Also when I asked what all is left, you said to check myself, which I did multiple reviews and fixed up whatever was not already there (the whole comment system was recoded)
https://i.ibb.co/n7dptRg/1.jpg
Talking about emails not working, apparently you set it up wrong (probably my fault to not EXACTLY mention how to set it up, it was not cause of our codebase, but an external issue)
https://i.ibb.co/XLgdZZh/4.jpg
First of all I would like to mention that if the website is working and live, what exactly do you mean 'barely holding up' and doing 14k$ in sales ? I do not think a site barely holding up can bring in that much sales. Obviously this is not as big of a development project as ATShop (over hundreds of thousands of dollars spent on creating such platforms). The entire platform which we delivered works perfectly fine, other than payment gateways which I mentioned why below.
I showed you one of the reasons why in dms around 4 days ago before I made this report. I cannot state the reason publicly because this is the worst possible place for me to tell the world of my site's web security difficulties.
We have over-delivered for what you paid us and provided as much support as possible in each step. Please read below for specific pointers. We will not be issuing any kind of refund, I asked multiple times to let us know what is missing for you, which you failed to mention. I am still available to complete any point you consider incomplete/not done.
I'm sorry but I wholeheartedly disagree. You're right you have, and it's been two months of coinbase not working. The only reason my total sales are up is because I have the best support I could have possibly asked for. He's been fulfilling all crypto payments manually.
Why do you think posting a picture of my income is an acceptable thing to do? If I had wanted to include that for the public to see I would have included it when I mentioned having a clone of datatouch's admin dash. (proof can be given upon request in private)
And the whole design was done from Scratch, along with the Logo. 3-4 Concepts were presented to you, out of which, one concept was to be selected, for which you mentioned you wanted to retain your cat identity, we vectorized that logo for your brand in the best possible quality and presented it to you. Along with that, we never said no to any revisions asked on the Web Design, be it the Colors (Which you didn't like - we redesign it and you liked it better) or the Layout etc. Moving forward, we even made sure the Website was fully responsive in all the devices, like mobile and desktop etc. We did an extra gif which was not included in the quote. Overall from design perspective the Website was designed from scratch, perfectly tailored to your needs.
https://i.ibb.co/KXxLhj5/image.png
Yeah, the design was fantastic and I have no complaints. The design was the one element you had no parts of.
Coming to the payments processing: Your cashapp and coinbase accounts got banned multiple times and each time I tried to fix it by helping you change domains. It is not our fault you get DDoS or people ban your domains/accounts.
What are you saying man? This is an outright lie. *TODAY* my cashapp got closed. (Proof of getting a payment today at 3AM EST: https://i.imgur.com/weISiF9.jpeg ) which is no biggie. My coinbase however, is still functioning just fine. Infact at one point it was communicating just fine with the site! However 15 minutes later it was down again.
(proof coinbase worked briefly: https://i.imgur.com/Ins6L1U.png https://i.imgur.com/QFk9UIF.jpeg https://i.imgur.com/QcXsZZj.jpeg https://i.imgur.com/KiedOWN.jpeg )
Also when I asked what all is left, you said to check myself, which I did multiple reviews and fixed up whatever was not already there (the whole comment system was recoded)
https://i.ibb.co/n7dptRg/1.jpg
it was? that's strange nick.
I went over the code and I noticed you forgot to rename the tickets controller that you repurposed for what I was asking for. That code was written in 2019. https://i.imgur.com/sH08Y1g.png
Talking about emails not working, apparently you set it up wrong (probably my fault to not EXACTLY mention how to set it up, it was not cause of our codebase, but an external issue)
https://i.ibb.co/XLgdZZh/4.jpg
You told me to do so. I was following the instructions given by the site..