The problem here is that the scam report information is of public access. Anyone can enter the scam report and copy it on another forum. 

He sent you his address on the chat in your site, and posted the same address on both OGU and here. You could have checked this before processing a refund to a new profile that clearly was made just to report you. This profile was an impersonator. 

 

The refund was not properly processed, and this is not the buyers fault because he sent you the address privately before making a scam report. You had the information available to you and chose not to use it. 

How would an impersonator link an image that has his exact profile details on our site and additionally explain the same issue. We have plenty of site logs that completely contradict what's being said, much of which I've provided.

I understand your reasoning, but it doesn't match up with what was found through our logs and investigation of this matter.

Additionally, this whole report could be disregarded by the fact that after further investigation, this user was reselling our Datacenter proxy product which we prohibit and will terminate users that perform these sort of actions. We have a no refund policy for users that use our proxies for prohibited use cases. Reselling is only permitted for our ISP proxy product.

Image showing user reselling (refer to 2nd message): https://imgur.com/7IHsqk7
 

If you disagree, feel free to ban my profile. No hard feelings.

Not sure who you refunded. Where did you get the address from? In order for coinbase commerce to issue the refund, you have to submit a new address from the customer. You submitted an address that is not shown anywhere. 

Correct. Please refer to this report https://cracked.io/T...35-deal-dispute
You can see the screenshot provided in that report is the exact same details this user has provided. Additionally, they've posted the matching crypto addresses.
In the event the user deletes the messages from the provided URL, I have taken screenshots (please see below).

Image of URL page: https://imgur.com/ePhNgq0
Image user provided on that URL page: https://imgur.com/a/OtK9Dls

You're likely going to get the response from the user saying it's not them, although I've provided plenty of evidence suggesting otherwise.

@Lucas please make a final verdict with the information you've received so far. I have no intentions of refunding this user that's upset for more than they spent just because they are opening multiple reports across forums. If you must ban me because I have not provided sufficient evidence, then please do so. I have some dignity and am not forking up money to people that are essentially trying to scam us, just to save my profile.

Edit: Please note the user clearly mentioned they've been refunded on the URL linked.

Additionally, here is the TXID for the refund already provided.

https://live.blockcy...badf1d9e9da085/

Like I said, I'm unsure who you've been contacting with but please leave discussions relating to this forum only.

The order you linked an image to was paid with Balance, clearly viewable on that image. The one you paid through Coinbase Commerce to our platform is the one I sent an image of previously.

The refunded Coinbase transaction I provided a screenshot to (blurred your email) is an exact match to the email of you've just provided. Here are images without details blurred.

https://imgur.com/GDGHARD
https://imgur.com/oETKKs0

You've already been refunded, please stop trying to get multiple refunds when we've already processed one for your crypto payment to our site.

@Lucas I have no further replies, please review the information provided by both parties and provide a conclusion to this report.

Kind Regards.

Hi, I've actually just referred to our logs since we received a similar report on other forums. You've already been refunded, I will provide evidence that matches the photos you've uploaded.
OP, this user is trying to cause issues on all our forum profiles, because of a conversation he had with someone that assists with our marketing/advertising.

Please look at the attached image which matches the chat log he provided. The top of the image shows his account username.
Then please refer to the order placed on our site which is the image below. Please note the Coinbase transaction ID.
Finally, please refer to the Coinbase link provided which clearly shows the user being refunded for their transaction through the Coinbase Commerce platform.

Once you've reviewed this information, please close this report. I wish to not continue going back and forth with someone I've already processed a refund to.

If you require additional information, I can provide evidence of the users email matching their chat on our Intercom system and our Coinbase Commerce records. There are additional private details I can share as well, though I believe it's best to provide these details privately to OP so we can prevent unintentionally revealing the scam report users personal information.


Image of chat with user: https://imgur.com/oEaJHtx
Image of their Shiftproxy account order: https://imgur.com/pgVElQ1
Link to the same Coinbase payment txid: https://beta.commerc...yments/JM3M4PN6
If the Coinbase link is not viewable publicly, here is an attached screenshot: https://imgur.com/wRzspUM

Kind Regards.

Hi, I don't own a OGU profile. You likely contacted someone that has helped advertise with Shiftproxy, but that's besides the point.

Please respond with your crypto txid used for payment, your Shiftproxy account username, and your btc address in the event a refund is required.

Kind Regards.

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