I'm 100% sure the customer bought an aged account to place an order....
Now when you need to regain access and answer control questions, he can't provide information, he can't even tell me when the account was registered. There is a clause in our rules, we do not take any responsibility when dealing with hacked/aged accounts...
Also in our guidelines it is stated that.

You don't think it's suspicious that he used his aunt's account to get a refund?

Lucas can talk with her on discord or ask for any personal infos he  if needs she can even show her face he will see she is the same persona as the amazon profil picture was

I have explained the situation multiple times already, and I understand your frustration with having to repeat it again for everyone to see. The account was blocked due to suspicious activity, possibly triggered by an account alert or other security measures. Unfortunately, the reason for the blocking was not communicated through email.

Instances like these occur when there are changes in IP addresses or devices used to log into the account, sometimes leading to automatic changes in the email address associated with the account. In such cases, it is crucial for the account owner to reach out to Amazon support to report the loss of access to the account and email. Providing the order number to the support team will help in verifying the account ownership. Subsequently, specific questions about the account will be asked to confirm the identity of the account owner, ensuring that only the rightful owner can regain access.

As mentioned earlier, since the account belongs to your aunt, she should be the one to contact Amazon for account recovery. I urge you to follow these steps and reach out to Amazon for assistance.

I want to emphasize that we have no interest in stealing your account, as it holds no value for us. Our primary goal is to provide a positive experience for our customers by offering timely assistance and guidance on Telegram. Regarding the email address [email protected], you have expressed doubts about its legitimacy. I provided you access to the email so you could personally verify the authenticity of the messages received. If you still have concerns, you can contact Amazon support to confirm the legitimacy of the email address. Additionally, emails from [email protected] have indicated that your refund will be processed within 5-7 days.

Instances of account issues like this are not uncommon and can be resolved by following the provided instructions to restore access. It is essential to cooperate with Amazon support to address the situation effectively.

 

We are fully committed to offering our complete support and prompt responses to help you address this matter effectively. To reiterate, there are two available options to resolve this issue promptly:
1) Reach out to Amazon support and diligently follow all provided instructions to regain access to the account.
2) Share all necessary account information with us so that we can facilitate communication with Amazon on your behalf to restore access to the account.

Like i told you telegram i already contacted amazon and they told me the email adress is actually linked to one hotmail email and not the one you provided me and not my old one either, i doubt amazon will use hotmail emails to change "compromised" accounts like you said

About the [email protected] email adress i already contacted refunders and they told me the email adress is not legitimate, the good one is [email protected] (also tried to contact amazon about it and they told me they can't give information like that cause they dont want to be involved in case it's not legitate email and i end up getting fished or else

Yes you sent me old email adress logs and you got distinct emails some from the correct email adress [email protected] and some of the incorrect one [email protected]
that you maybe email spoofed to make it looks legit

Very sad that you or let's say one of your associate stole my account cause it will ruin your reputation and your next oders

he changed the acocunt infos twice instead of one like his TOS indicated it and he pretends first that it didnt knew what happened that he received no emails from amazon about the email changed and then miraculously after i called amazon his saying that he knew what the issue was and to which email my amazon account was changed to. He stole my account on purpose and now he's asking for my personal details to get the full access 

Username: (Username of Scammer) produceramz

Profile Link: (Profile Link of Scammer) https://www.nulled.t...0-produceramz 

Short Description Of Product/Service: Amazon refund 

Thread of sales: https://www.nulled.t...?hl=produceramz
 

Screenshots of conversation (ibb.co / imgur.com) : 
 https://cdn.discorda...b33787a47f6b5c

https://media.discor...=287&height=622

https://media.discor...=287&height=622

https://media.discor...=287&height=622
 

Amount scammed: He stole my amazon account that he gave him to refund 

Proof of payment (IMPORTANT, PLEASE POST):

Additional Information: (Anything you might find useful) : I made a video of the full convo in case he delete's the chat and, beeing 3 weeks that i'm waiting for an refund that should take max 7 days i asked many refunders about it and they all told me the same and suggested me to report him to get my account back. Please help